Responsible Gambling — Tools, Limits and AU Helplines

Gambling is entertainment. When it stops being that, the next step is not "play smarter" — it is to slow down, take a break, or stop. This page is here for both ends of the spectrum: punters who want a routine deposit cap, and punters who recognise they need to walk away. None of the tools below cost a thing to use; none of them require you to explain yourself to a chat agent first.

Quick Exit — In Three Clicks

If you opened this page because you want out right now, here is the fastest exit:

1. Open your account avatar (top-right) and tap Account Settings.
2. Tap Responsible Gambling.
3. Tap Self-Exclude, choose a duration, confirm.

The account is locked within a minute. Any pending bonus is forfeited, any cleared cash balance is withdrawn back to your last verified deposit method automatically — you do not need to request it. If you are not sure which option to pick, choose permanent. You can re-open the conversation after the cooling-off window if your circumstances change; you cannot un-bet money lost during a slip back.

The Full Toolkit

Why Tightening Is Instant And Loosening Has A Delay

Decisions made when a punter is in cold blood are usually wiser than decisions made in the heat of a losing session. The 7-day delay on loosening a limit exists for that reason — and we will not override it via chat support, even on request. The reverse, tightening, applies the second you tap save. This is intentional asymmetry, not slow paperwork.

Reality Checks — The Most Underused Tool

The reality check is a banner that pops up after a configurable session time — set it to 30, 45, 60, 90 or 120 minutes. It pauses the game and tells you the AU$ in, AU$ out and net session position. It does not lock you out; you choose to keep playing or close the tab. Punters who use it report fewer "where did the night go" moments than punters who don't. Set it once, leave it on.

Signs To Watch For In Yourself

• Chasing losses with a bigger stake than you'd normally choose.
• Playing past the time you told yourself you'd stop.
• Hiding the amount played from a partner or housemate.
• Borrowing money to gamble — credit card cash advance, BNPL, a mate.
• Feeling relief when you finally make a deposit, rather than enjoyment.
• Withdrawing winnings only to redeposit them within the same week.

Any one of those, occasionally, is human. A pattern of three or more across a month is a flag. Tools above; if it goes further, the helplines below are the right next call.

Help In Australia — State By State

All the lines below are free, confidential and run by trained counsellors. Most have web-chat as well as the phone number.

If the 1800 858 858 line is busy, the Gambling Help Online web-chat at gamblinghelponline.org.au is staffed by the same counsellors. State-specific in-person counselling can be booked through the website too.

Protecting People Around You

If you are worried about someone else — a partner, an adult child, a mate — Gambling Help Online has a dedicated family and friends path with separate resources. Confidentiality applies; you do not need consent from the person you're worried about to seek advice on how to support them.

Keep Minors Out

The legal age to gamble in Australia is 18. Richard Casino enforces this at sign-up via the age declaration, and at first cash-out via KYC documents. Practical measures in your household:

• Lock your phone with a PIN, FaceID or fingerprint — never auto-login on a shared device.
• Install parental controls if a minor uses your device — Apple Screen Time and Google Family Link both let you block adult-content categories.
• Never share your account credentials with anyone, including family.
• If a minor accesses your account and places bets, contact our support immediately — see the contact page.

Third-Party Self-Exclusion And Blocking Software

If you want to remove temptation across all gambling sites in one move, two tools cover most of the AU market:

• BetStop — Australia's national self-exclusion register run by the ACMA. Free, single registration, applies across all licensed Aussie wagering operators. Useful supplement to a Richard self-exclusion.
• Gamban — paid software that blocks gambling sites at the device level on Windows, macOS, iOS and Android. Counsellors will often recommend it alongside a self-exclusion.

You can use these in addition to our in-account self-exclusion. They are not substitutes; they are layers.

Our Commitments

1. We will not market to a self-excluded account — no email, no SMS, no in-app push.
2. We will not loosen a limit on request inside the 7-day cool-down window.
3. We will not extend credit. Every deposit is your own money, settled before the bet is placed.
4. We monitor for at-risk play patterns and may proactively pause an account if signals trip — that is a feature, not a service interruption.
5. Our staff are trained on the AU industry RG framework and refresh annually.

If You Are Reading This For Yourself, Right Now

The quickest, kindest thing you can do is stop scrolling, tap the avatar top-right of any Richard page, choose Self-Exclude, pick a duration that feels honest, and then ring 1800 858 858. The line is open. The walk-back into something better starts there, not here.